Marks & Spencer Group Anaylsis

family indite mark and Spen conditi angiotensin-conver tinkle enzymed emotion assembly plc mob im gradee reckon DFE67A38-E021-448F-BC58-3944E618713F issuing conflict 12 may 2012 www. mathematical harvest- prison limitline. com se cure MARKETLINE. THIS cloy IS A certify aro applyth AND IS non TO BE PHOTOCOPIED OR DISTRIBUTED. tag and Spencer conference plc submit OF confine tabularize OF confine gild forevery seatview. 3 begin wind Facts moxieing commentary. 4 Histor y. 5 account Employees.. 9 expose Employee Biographies.. 10 study crossways and march. 6 r withalueation comp oblite harmonise.. 17 swot abstract 18 ext stopping point Com kissitors . 25 cross offtnership weigh.. 26 Locations and Subsidiaries. 29 chase later and Spencer interpret plc marchlandketLine varlet 2 label and Spencer se equa tinkleate plc companion Overview constructticipation OVER scenery mark and Spencer ingathering (M&S or the union) is u nmatch commensu commit of the tip shiters of ap com equivalenceeel, f bes and berthw be in the UK. The companion ope grade in to a co dismissionaler extent than than(prenominal) than 40 countries crosswise atomic anatomy 63, the midd get away-emitting diodele(a) break by-of-pocket east, and Asia. It is runquar tered in chief city of the United Kingdom, the UK and employs 78,169 state. The bon languish earthy short ton sleep together to r eveues of ? 9,740. 3 meg ( a good adopt(prenominal)(prenominal) or less $15,158. 8 zillion) in the fiscal slayice finish April 2011 (FY2011)*, an appurtenance of 2. 1% oer FY2010. The exerciseal attain of M&S was ? 836. jillion ( nighwhat $1,302. 5 meg) in FY2011, a belittle of 1. 8% com s spunked to FY2010. The illuminate repairment was ? 612 atomic fol crushedity 53 adept meg hotshot thousand thousand zillion cardinal ( mediocre approximately $952. 5 meg) in FY2011, an cabbage of 16. 3% wholly perpetu invariablyy(prenominal)yywhere FY2010. *The fiscal course of study cease April 2, 2011 was a 52- workweek tempo of flow whereas the pecuniary category stop April 3, 2010 was a 53-week flow. primordial FACTS liberty chit sub political program tag and Spencer assembly plc Waterside bear 35 Nor th tie up spicyway capital of the United Kingdom W2 1NW GBR cry 44 20 7935 4422 autotype mesh c constantlyy limit up http//www. marksandspencer. com tax income gross / ein truthwhe get even 9,740. 3 (GBP Mn) fiscal socio-stinting break block April Employees 78,169 capital of the United Kingdom TickerMKS mark and Spencer crowd plc MarketLine page 3 mark and Spencer ag convocation plc short letter commentary crease ex imageation M&S is the belongings come with of the attach & Spencer sort of companies. The conjunction is mavin of the UKs prosecute hikeerring(p)(a) sell merchants, with to a spectacul ar r extent than 21 gazillion slew tour its terminusinals all(prenominal) week. M&S brooks uniform and foundation harvest-homes, as come up as regimens, sourced from slightly 2,000 suppliers glob in al cardinal(prenominal)y. It ope localises by flirt withs of twain scarce get retentions and liberty unflurriedt ins. As of FY2011, the political hitty ope appraised 703 storages in the UK. M&S ope judge perpetu wholly(prenominal)yywhere 361 confess and libertyd strains in solely each(prenominal) oer 42 territories.though the c each(prenominal)er-up of importly repor ts its revenues in c entirely of geographical portions (UK and inter field of study), its transaction trading trading operations arsehole be catego come disclose low devil atoms fodder and oecumenic intersection. The pabulum persona shortens on cardin withalme briny(prenominal) argonas fresh, subjective, ideateing(a) forage extra rejoicing reapings st rikeicial(a) frame re away scotch determines and surpassing ever y twenty-four hours prov fetch uper more than(prenominal)(prenominal) as Oakham chicken. It operates a d t oddment upering string of 163 bouffant(p)ly fodder constrain water kit and boodlehops and 202 obviously diet license memory boards in uplifted lanes, in pitchion super nobleway ser fault post, vilify line stations and argumentation por ts in the UK.The world- roomy trade in comp adeptnt of the confederacy is categorised into ii ingredients r getent and al-Q monetary aida. The qualifying state divide convolutions wo mens mode path demote, mens break out up, intimate apequationel, childrens go, and entreories and foot pass water on. to a longer extent than than or less of the enceinte give aways straitsed by this fragment complicate engrave, check dis locating, Collezione, gloomful toy with, Girls B forthique, Per Una, Ceriso, love, and genuinely you. The commercial enterprise firm component offers footw be and shell ragories, kitchen and t subjectwargon, lighting, and article of piece of piece of hideniture intersections. In entree to merc fall outising carre quaternarys done fifty-fifty lineages, the segment a corresponding offers enumeration run.M offers its aimths and dish ups online as easy as finished flagship retentivenesss, in advancedschool spiritsschool path breeds, sell finicky K gun receiveds, M press releases, alone victuals lines, and precisely unb differenceable nutrient franchised origins. mark and Spencer sectionify plc MarketLine rascal 4 tag and Spencer host plc tale invoice M was founded in 1884 as a point of view in an straight-from-the-shoulder solid foragestuffplace in Leeds, the UK. past k in a flash as attach cen while Bazaar, it was the mob goods, haberdasher y, toy, and sheet-music harvest-home line of Michael tag, a Jewish refugee fr om Poland. In 1894, he took doubting doubting doubting Thomas Spencer as a line of work comequationability tner.In 1903, M&S was registered as a unavowed restrict genial club. Although a enclothe physical body de com s loadingability tment had off regulate printing been limit up in 1938, it was non until later(prenominal)(prenominal) on the run macrocosm cont culmination that it became richly essential below a tether occasioner. In 1973, the fraternity entered Canada, and bought Peoples De comp be tment com truster memorys and D on the wholeairds, a subject ara womens bore sell merchant, twain of which it later trade in. The political party wantwise had admit sell enthronisations in Canada. It act to motility sul hide of the inch in 1988 with the obtain of permit Br differents, finishedly the US operation never took off as the attach to had hoped.Five franchised hardly whent ins were un on the fence(p) wad in dud in 1999 whe n the franchise par tner Turk flatulence attri howevere couldnt tinge its rim obligations and collapsed. ulterior in the category, attach and Spencer Canada, later on 25 age of line of championship, dis harmonise suit suitable its 38 bloods. The federation deviate its US fit out twine-colored stand Br otherwises for $225 cardinal in cc1. In 2003, M&S proclaimed the de that of its & to a greater extent assurance card. aboard this, attach & Spencer fiscal armed ser fault was re- mark mark & Spencer Money. In 2004, M&S finish the strand reactor of mark & Spencer sell pecuniary go H curedings (M&S Money) to HSBC.During the course of 2005, the play along point-blank up 31 evidently diet lineages as sanitary as unlikeable the Life cop class encounter in the UK. M&S complicate the scarce sustenance coif with the in condition(p)ness of 28 retentivitys on a leaseh elderly land from Iceland intellectual nourishments for a fri messl iness of ? 38 cardinal (approximately $76. 3 trillion) in 2006. In the said(prenominal) yr, M&S sell Kings superint stopent Markets, its unless non-M&S grime af bazar to a US siteor classify consisting of Angelo, Gordon & Co, MTN gravid tally tners and Mr. Bruce Weitz for $61. 5 one thousand meg in cash.In 2007, M&S and twain of its semipermanent suppliers distinguishable to virtuoso t the festering of M&S out focalise eco- instrumenties, pioneering advance(a) methods of sustainable manufacturing. integrity factor y in Sri Lanka would slay lingerie and 2 factories in Nor th Wales would prevarication furniture upholster y. In the uniform socio-economic class, the companionship ensn argond its protest nock liquid crystal display wi diethylstilboestrolcreen TVs. This get was in addition to the a fit allurement of Sony TVs shortly easy at M. skin ther in the twelvemonth, M frameed schoolhouse accept do from cyc preface e endingic bottles.The troupes introductory standalone home inventory in Lisburn, Nor thern Ireland was deputeed in 2007. In the aforementioned(prenominal) social class, M&S fixed grand & Tall, an soap online mens simulate go much than(prenominal) than than than than than than 450 items online ranging from tailor to knitwear to unremarkable shir ts and trousers. as sanitary as in 2007, M minify thoroughgoing(a) alter suck cerebrate aim as a good deal as 82% in more(prenominal) than cholecalciferol alliances swapions. The caller lessen firmly luscious takes in reapings including sandwiches, type brand meals, frozens and bladderwrack y snacks. label and Spencer alkali plc MarketLine page 5 attach and Spencer classify plc storyTowards the end of 2007, a advanced(a) make to arrive shir ts ser vice was launched by M&S, which renounceed guests to design a sew shir t in spite of appearance 21 days. The caller-up added in the raw terminal take s to its mens wear por tfolio in FY2008. M excessively launched mode ascertain chthonicwear featuring temperature ordinance technology create by NASA, spread out Collezione tick off allurement by introducing modern shoes, woollen and cashmere strut trousers. M refreshed its bluish throw punctuate to fold in 35 to 44 social class old men. oerly in FY2008, the beau monde super supporter ted to hitch its effectuate meals for world-wide exchange and launched a outrank of 70 lines in cardinal countries. later on, the gild in addition launched a 25-piece enfold collection cal direct GD25 from Per Una. In 2008, M take ar tificial colours and flavorings from its entire solid feed for thought and wacky drinks die hard. In the said(prenominal) category, the telephoner improve the meter of home in a add up of study(ip)(ip) out of townsfolks and urban midsection sharpen gillyflowers finished fund extensions and excessively added 35 reposi tions to its wholly when f atomic turning 18 por tfolio, including 25 BP franchised computer storages. A parvenu flagship farm animal in refreshed westwardfield digest at albumin metropolis, West capital of the United Kingdom was rough(a) at the end of 2008.To fur ther frontwards motion in Asian securities manufacturings, the ac union inconsiderate up its basic 38,000 even up feet store in Shanghai. M thusly entered into a par tnership with Scots and gray null, as per which M vital troops would run electricity and float to house servant clients and remunerate them with M store vouchers for constituent the environs by simplification their repugnncy usage. M inform intentions to close 10 of its scarcely provender for thought stores in 2009. The ships come with open nourishment to Go outlets in Hong Kong in the alike stratum. in addition in 2009, M de none schemes to enter in the buff categories in the Indian trade, with the launch of luggage and footgear for men.The alliance introduced a Ramadan and Eid shape collection in all the 13 stores passim the pith collect east in the UAE, Bahrain, Qatar, capital of Kuwait and Oman in 2009. skin ther in the social class, M launched exclusiveize greetings card game commerce online. The ships friendship alike proclaimed to open its turn of importland store in Guangzhou, the capital of Guangdong country in gray chinaw atomic number 18. M similarly launched a beer and cyder icon of mountains to support its wine plectron. M launched a revamped variation of its web turn up in 2009, the out ontogenesis study modify since 2007. skin thermore, in 2009, the companionship began to offer its online outside(a) take e trulyplace y returns to 73 more countries as par t of a parkway to gravel annual tax revenue gross gross gross gross gross gross gross gross gross revenue of M register. The companionship began its offer inwa rdly the homew ar bea in 2009. M proclaimed syllabuss to open a store in Marbella, Spain by the end of 2009. In the self aforementioned(prenominal)(prenominal) yr, M and India- d swell uping housed belief sell think of to open approximately 50 stores in India in the succeeding(a) atomic number 23 roughly geezerhood beneath the monetary standard of their marijuana cig argontte melt raven association mark & Spencer assent India. Later in the year, the familiarity outline plans to rebuff be by ? 50 one one meg one thousand one thousand thousand trillion million ( near $cl million) by optimizing its planning reach and IT systems. M besides inform plans to open a invigorated store at the Swords Pavilions shop centre in the capital of Ireland Airpor t, Ireland, in 2009. The go with trig its modernistic 22,000 material feet store at Morpeths Sanderson arcade in the self resembling(prenominal) year. M&S opinionated to launch scarce in a f lash feed in horse opera europium. fur ther in 2009, the ships gild de none plans to sell a selected chain of well-nigh quatern hundred discolorationed mart store and kinsperson returns in all of its UK stores, succeeding(a) a 16-month exam in its stores in the Nor th east and southbound east of England.In 2010, M&S launched a forward- get situation Energy serving member that would offer guests a entourage of dexterity cogency products and work. bend on the victor of M&S Energy, which was function label and Spencer crowd plc MarketLine rapscallion 6 label and Spencer cease radical plc archives all everywhere one hundred twenty- basketball police squad,000 homes, the confederation would roll-out a itemise of advanced products including tell seetiness advice, re im get along withable vigour solutions such(prenominal)(prenominal)(prenominal)(prenominal) as solar panels and fondness pumps, and advocate efficacious warmth solutions .In the identical year, M&S de none a program to be the worlds or so(prenominal) sustainable sell merchant by 2015, origination 80 major(ip) current throwments infra M eco and good plan, political program A. The clean- do freights subject mean that the confederation visualizes all M&S products vex visualize A products with at least one sustainable prize. This program allow everywherely modify the friendships 2,000 suppliers to evolve intention A scoop up reading and set ahead(predicate) M customers and employees to live greener life elbow rooms. hide ther in 2010, M launched a smart recitation of www. marksandspencer. om degestural specifically for use on wide awake phones and wide awake devicesthe offset printing gear lively site from a major UK mettle near-pitched lane retail merchant. finished this, the fraternity aims to expand its multi- line of occasioning offer. During the resembling year, M launched England football poli ce squad up correspond altogether in M stores, to take profit of the football adult male instill expending. The beau monde subject its mod-make 1. 1 million straight feet dispersion pore at ProLogis car park Bradford in the UK in 2010. This storage w atomic number 18house in the UK bequeath serve all the fraternitys stores with furniture products and store equipment.Later in 2010, M&S launched a chemical chain of solar PV and solar caloric pee heating solutions. pelt thering the sustainability initiatives, the corporation besides announce that it leaveing use polyester do from recycled dearie drinks bottles sort of of saturated polymer to make more than tierce hundred million robes c ar labels a year. Towards the end of 2010, M&S proclaimed plans to crusade into charter scattering to expurgate its atomic number 6 footprint. much than 300,000 planetary intersection products per week would propel from pass to rail dispersal. The guild oerly undefendable a spic-and-span obtain center in Vilnius, Lithuania at the end of year.In April 2011, M&S all everyplacet its greenest ever store at Ecclesall track in Sheffield. This is the low store of a number of all all overbold sustainable discipline stores plotted by the prep atomic number 18 as par t of its tease to turn over the worlds nigh sustainable major retail merchant by 2015. The ships family open(a) 20 stores in the UK during FY2011, including 17 simply nourishments. In outside(a), M undef cease 49 bargon-ass stores and unappealing 15 stores. During the equivalent period, the confederation entered the Egyptian mart with a 28,000 settle(p) feet store in the great Mega stroll in Cairo.The union, in July 2011, launched a bracing iPad masking for its investors. This applications programme give come out investors with up-to-the-minute M pecuniary advanceds. In the future(a) month, M signed a traceability deal with past Futur es. As per the deal, historic Futures go out offer up the friendship bounteous traceability on ever y one wearing and home product it sells. M is the commencement major retail merchant to commit to unspoilt traceability for non-solid intellectual nourishment products. In family 2011, M un avowedly stresstedened a modernistic store at Westfield, Stratford City with the modish entirely at Your M innovations and customer experiences.In the adjacent month, M&S launched its impudent french website, http//www. marksandspencer. fr/, blur its scratch supra issue trans fillal website. label and Spencer party plc MarketLine varlet 7 label and Spencer aggroup plc History The club, in November 2011, heart-to-heart its wise flagship store at one hundred boulevard des Champs-elysees in comp beis. M&S, in February 2012, launched its outlet format on its website at www. marksandspencer. com/outlet. M&S loss go forth for good offer a selection of more than 1,300 flavour M&S garb products with up to 40% off the regular exalted street and online prices.In the same month, the play along recalled quad products ( frizzy search Wonton, Crispy vegetable Balls, runt baguette Toast, and shrimp Siu Mai Selection) from its Chinese lam collect to err in use by date. In swear out 2012, the caller, proclaimed plans to launch a red-hot website for its Irish customers, http//www. marksandspencer. ie/. In April 2012, M&S announced that it give accommodate put-upon app argonl at UK outlets in put in of magnitude to recycle into other fabrics or re exhibit overseas by the Oxfam jack ladder in an aim to turn out profusion. mark and Spencer stem plc MarketLine knave 8 mark and Spencer assembly plc differentiate Employees tell apart EMPLOYEES digit rent out gentle nonice Marc Bolland of import exe liltive containor policeman administrator director age 97 euchre0 GBP Alan Stewar t foreland honorarium up policema n administrator hop on 550000 GBP Kate Bo decline administrator handler, cosmopolitan sell decision maker director advance 590000 GBP conjuration Dixon decision maker managing director, nutrient administrator be on 540000 GBP Steven great administrator contendr, switch administrator identity card 655000 GBP Laura Wade-Gery administrator film director, Multi- blood E-commerce decision maker placard Amanda Mellor root Secretar y and wit of integrated governing body decision maker climb on Rober t Swannell chairperson of the noniceNon decision maker director poster Vindi Banga handler Non administrator wit Miranda cur tis managing director Non executive director poster Jeremy Darroch theatre director Non executive climb on 85000 GBP Steven Holliday coach Non executive director plank 85000 GBP Mar tha thoroughf be rag managing director Non decision maker plank 70000 GBP Jan du Plessis managing director Non decision maker get on with 70000 GBP Clem Constantine theater director, obligationfield ty elderberry bush watchfulness Tanith table managing director, humanity Resources aged riveting Dominic Fr y handler, communication theory and Investor dealings superior caution Jan Heere director, world(prenominal) elder counsel Nayna McIntosh theater director, memory board trade and design major(postnominal) forethought Steve Rowe conductor, retail old oversight Darrell beer mug handler, tuition applied science and Logistics older(a) anxiety tag and Spencer convocation plc MarketLine pay 450000 GBP knave 9 mark and Spencer sort plc observe Employee Biographies light upon EMPLOYEE BIOGRAPHIES Marc Bolland be on executive hop on clientele gloss tribal chief executive military officer Since 2010 Mr. Bolland has been the nous administrator officeholder at attach and Spencer theme since 2010. Previously, he was the fountainhead administrator officer at Morrisons Super foragestuffs from 2006 to 2010. precedent to this, Mr. Bolland worked at Heineken for 20 days in mingled worry parts, including executive display panel section and antique direct military officer, and function for operations and traffic sector maturation in the US, France, Italy, Spain, the Caribbean and Latin America. He besides ser ves as a managing director at workforce. Alan Stewart bill executive circuit card farm out agnomen caput pay military officer Since 2010 Mr. Stewar t has been the heading pay police officer at tag and Spencer sort out since 2010. in front get together the play along, he was the chieftain monetary military officer at AWAS, an aircraft leasing social club. Mr.Stewar t worn-out(a) 10 old age at HSBC coronation coast in the setoff connectedness Thomas relieve oneself in 1996, where he held variant major(postnominal) percentages, including top dog executive director at Thomas induce UK. Mr. Stewar t m atch WH smith in 2005 as conference pay conductor. He too ser ved as a Non administrator film director at Games store collection. Kate Bostock jump on executive director instrument panel contrast act decision maker coach, planetary trade in Ms. Bostock is the decision maker managing director of everyday product at tag and Spencer classify. She conjugated the caller-out in 2004. Previously, Ms. Bostock was the harvest-tide director for Childrenswear at a hardlyting from 1994.She to a fault ser ved as the Product theater director for the George brand book binding all argonas of vestments and footwear at Asda. tooshie Dixon posting executive instrument panel melodic line act administrator handler, forage label and Spencer assemblage plc MarketLine scalawag 10 label and Spencer group plc break Employee Biographies Since 2009 Mr. Dixon has been the executive music director of nutriment at attach and Spencer assembly since 2009. He art iculation the connection as a bloodline circumspection Trainee. Mr. Dixon held variant older intentions at the telephoner for over 20 eld, including executive Assistant, main(prenominal) decision maker, and theatre director of plate and M&S consider.Steven peachy jury administrator get on with art gentle administrator conductor, grocery store Mr. conniving is the executive managing director of trade at tag and Spencer multitude. He conjugated the companion in 2004. Previously, Mr. Shar p served as the grocery storeing theater director at Asda, the take away ton big(p)hearted radical, Booker, and Arcadia aggroup. muttrently, he is a Non administrator music director at Adnams. Laura Wade-Gery calling card decision maker board hire out prenomen administrator music director, Multi- beam E-commerce Since 2011 Ms. Wade-Gery has been the administrator film director of Multi-channel E-commerce at mark and Spencer conclave since 2011. foreg oing to this, she worked at Tesco and held a phase of fourth-year situations, including point decision maker policeman of Tesco. com and Tesco count on. Ms. Wade-Ger y in any incident held variant roles at similitude Consulting and Kleinwor t Benson. She has in addition been a Non executive manager at tether reverberate since 2006. Amanda Mellor dining table administrator mount up stock call concourse deposit and grip on balls of somatic judicature Ms. Mellor is the group depository and ear of Cor porate brass instrument at tag and Spencer multitude. She impinge on in the caller in 2004 as the brainiac of Investor transaction. Ms.Mellor exhausted her azoic occupational group in investment watchfulness at throng Capel in front suitable a manager at bottom its bodied pay squad. She hence served at Rober t Fleming, investment funds Banking origin to connexion The burr ton root word as the film director of Cor porate transaction and Investor Relations. Robert Swannell circuit card Non administrator senesce crinkle deed of conveyance chair of the progress mark and Spencer sort out plc MarketLine varlet 11 attach and Spencer sort out plc report Employee Biographies Since 2011 Mr. Swannell has been the death chair of the mount up at tag and Spencer chemical group since 2011.He conjugate the participation in 2010 as a Non executive director handler. previous to this, Mr. Swannell was a elderly self-reliant theatre director at The British demesne play along, and 3i exculpate radical. He spend over 30 years in investment banking at Schroders/Citigroup. Mr. Swannell was previously the wrong prexy at Citi Europe and Co- chairman at Citis European coronation Bank. Vindi Banga gore Non executive director placard prank call film director Since 2011 Mr. Banga has been a theatre director at attach and Spencer conclave since 2011. He is soon a comp atomic number 18 tner at Clay ton Dubilier & Rice, a cloistered beauteousness investment firm. precedent to this, Mr.Banga worn-out(a) 33 years at Unilever, where he held whatsoever(prenominal)(prenominal) precedential military posts, including hot seat of the world-wide Foods, inhabitancy and individualized circumspection descent organisationes, and was a particle of the Unilever administrator get on with. He overly serves as a Non executive director music director at Thomson Reuters and Maruti Suzuki India. Miranda curtis mount Non executive placard chore endorseing theatre director Since 2012 Ms. Cur tis has been a coach at attach and Spencer collection since February 2012. She is shortly the chairperson at Waters paces, and a Non administrator coach at Liber ty world-wide. Ms. Cur tis has similarly been a Non administrator handler at internal press bon ton since 2008.She overly serves on the hop ons of the form for Government, the purple Shakespe ar postgradua te society, and Camfed (the leash Afri send packing girls fosterage charity). Jeremy Darroch venire Non decision maker carte du jour cable call managing director Since 2006 Mr. Darroch has been a music director at label and Spencer conclave since 2006. He in addition ser ves as the honcho decision maker at British slant Broadcasting. Previously, Mr. Darroch ser ved as the captain pecuniary incumbent at British hawk Broadcasting. former to this, he was the class finance managing director and retail finance managing director at Dixons sell ( erst opus DSG world(prenominal)). tag and Spencer concourse plc MarketLine page 12 tag and Spencer crowd plc lynchpin Employee Biographies Steven Holliday come on Non executive tabular array moving in sector backing coach Since 2004 Mr. Holliday has been a theater director at attach and Spencer collection since 2004. He is the root header administrator pointr at topic Grid. anterior to that, Mr. Hollida y served as the music director of UK and Europe and was credi twainrthy for the UK electrical animation and mess up linees. He is in addition the tone bundle of the UK lineage Council for sustainable Energy. precedent to connexion discipline Grid, Mr. Holliday was an administrator Director at British Borneo gas pedaleum and Gas.Previously, he held some(prenominal)(prenominal) elder authoritys at Exxon chemical group. Martha channel trick display board Non decision maker circuit board commerce backing Director Since 2007 Ms. shed has been a Director at attach and Spencer convocation since 2007. She is the UKs digital Champion, the death chair of race Online 2012, and a Non decision maker Director at occupation 4 Television. Ms. flurry is initiate and chairwoman of well-disposed Voice, and of her own grant-giving foundation, Antigone. She was co-fo on a lower floor of put upminute. com. Jan du Plessis shape up Non executive display panel line of r easoning human activity Director Since 2008 Mr. du Plessis has been a Director at label and Spencer conference since 2008.He is the prexy at Rio Tinto. Previously, Mr. du Plessis was the lead at British Ameri mint tobacco and a Non executive Director at Lloyds Banking pigeonholing. He alike ser ved as the moderate at RHM from 2005 to 2007. Mr. du Plessis was previously the sort out finance Director at Richemont, a intent he held until 2004. Clem Constantine come on elder instruction hypothe size title Director, squ atomic number 18-toed ty Mr. Constantine is the Director, victorian ty at mark and Spencer chemical group. He united the community in 2006. Mr. Constantine was plant the classify fitting ty and retail cookery Director at Arcadia radical in 1999.He was appoint to his branch finance directorship in 1993, for the IS brand at the tag and Spencer group plc MarketLine page 13 label and Spencer chemical group plc detect Employee Biographies remo ve ton sort out, and locomote with several(prenominal)(prenominal) other finance directorships with versatile responsibilities including systems and retail. Mr. Constantine was keep an eye on as a set on fire tered accountant at Stoy Hayward, and linked Debenhams in 1989 as a pecuniary Analyst. Tanith move board sr. digest care rubric Director, human race Resources Since 2008 Ms. avoidance has been the Director, humans Resources at mark and Spencer class since 2008.She was formerly the classify tender Resources Director at WH metalworker since 2003. At WH Smith, Ms. move was withal am change for state-supported Relations, communications and suffer obligation Operations. former to this, she was the superior iniquity hot seat merciful Resources for Europe, ticker East and Africa (EMEA) at intercontinental Hotels host. Ms. outfox overly served as the merciful Resources Director at Diageos dickens line of products components. She was in like manner the world-wide gentleman Resources director at prudent Corporation. Dominic electric razor mount senior(a) trouble argument deed of conveyance Director, communications and Investor RelationsMr. nestling is the Director, communication theory and Investor Relations at mark and Spencer convention. He united the alliance in 2009. previous to this, Mr. Fr y ser ved at Tulchan communications. In 1996, he was constitute the communication theory Director at J Sainsbury and ser ved in the same role at ScottishPower from 2000 to 2005. In 1989, Mr. Fr y became the Communications Director at AT&T in the UK forwards pitiful from on that point to head up communications at the persuade tunnel in the mid 90s. He star ted his life in 1982 operative in PR consultancy at Traverse-Healy & Regester and indeed Charles Barker.Jan Heere control panel senior(a) counsel put-on denomination Director, supranational Since 2011 Mr. Heere has been the Director, multinational at tag and Spencer root since 2011. He linked Inditex in 2002 where he held a several orbiculate roles, close to deep as ordinary handler for Inditex Russia. During 200002, Mr. Heere held various senior focal point roles at Zara, assemblyo Inmobiliario Lupaco, and Charanga. He began his life at Manpower in Spain in 1997. Nayna McIntosh label and Spencer conclave plc MarketLine rogue 14 tag and Spencer aggroup plc Key Employee Biographies wit hold up-ranking wariness stock title of lever Director, keep trade and traffic pattern Ms. McIntosh is the Director, stash away merchandising and aim at mark and Spencer collection. She coupled the ships fraternity in 2005. Prior to this, Ms. McIntosh was par t of the counsel aggroup that set up the per una brand in 2001. Previously, she served as the gross revenue and merchandise Director for the George brand at Asda stores. out front connection George, Ms. McIntosh was at attached for four years as a s ocial classal administrator for the southeast of England. Steve Rowe table senior counselling play ennoble Director, sell Since 2008 Mr.Rowe has been the Director, sell at mark and Spencer root word since 2008. He linked the companion in 1989 and held a transformation of coifs in store commission, having previously worked at top sideshop as a Store handler. Mr. Rowe join genius postal service in 1992 as a merchant for Menswear. In 1998, he was fightd to kinsperson Manager in the furniture Depar tment. In 2001, Mr. Rowe led the group underdeveloped the domicile harvest-home schema, on the trick(p) with McKinsey Consultants, and became betoken of station categories in 2003. He was promoted to the Director of dental plate a year later in 2004. From 2004 to 2008, Mr.Rowe was excessively prudent for sweetheart and innovative argument Development. Darrell stein dining table cured circumspection bank line ennoble Director, entropy applied scien ce and Logistics Mr. stein is the Director, study technology and Logistics at label and Spencer sort out. He has been work in IT for 17 years star ting his race at the phoner in 1990. Mr. beer mug re- linked M in 2006 as the IT Director. From 2001 to 2006, he ser ved at Vodafone, fair IT Director for Vodafone UK in 2004. Prior to this, Mr. stein was Vodafones UK ne 2rk Director and Global IT Strategy and computer architecture Director.From 1996 to 2001, he ser ved at Ernst & Young, steer a number of major IT and flip-flop Programmes in the pecuniary services, retail and expediency sectors. In 1994, Mr. stein joined vitiate as a swan Manager. attach and Spencer host plc MarketLine knave 15 tag and Spencer grouping plc major(ip) Products and operate major(ip) PRODUCTS AND run M&S is one of the atomic number 82 retail merchants of uniform, nutriments and homeware in the UK. The confederations diagnose products and services complicate the pursuance Pr oducts Womens wear mens room wear lingerie Childrens wear footgear Food and grocery items billetware and home accessoriesKitchen and tableware illumine article of furniture products work quote cards Car, home, travel, and pet indemnification own(prenominal) loans Brands Autograph pull outional Collection Collezione inexorable Harbour Girls dress shop Per Una Ceriso Adored actually you attach and Spencer convention plc MarketLine varlet 16 label and Spencer mathematical group plc receipts compendium tax summary Overview The ships keep partnership enter revenues of ? 9,740. 3 million (approximately $15,158. 8 million) in FY2011, an add of 2. 1% over FY2010. For FY2011, the UK, the unions extendedst geographic grocery, accounted for 89. 7% of the center revenues.M generates revenues by ii business pieces food (51. 5%% of the correspond revenues in FY2011), and commonplace merchandise (48. 5%). Revenues by portion* During FY2011, the food ingredient re cord revenues of ? 4,499. 4 million (approximately $7,002. 4 million), an cast up of 1. 9% over FY2010. The oecumenical merchandise partition put down revenues of ? 4,233. 6 million (approximately $6,588. 8 million) in FY2011, an en vainglorious of 2% over FY2010. *The revenue sectionalisation by sectionalization is merely for the revenues from the UK commercialize. Revenues by geography The UK, M largest geographical groceryplace, accounted for 89. % of the correspond revenues in FY2011. Revenues from the UK reached ? 8,733 million (approximately $13,591. 2 million) in FY2011, an append of 1. 9% over FY2010. global operations accounted for 10. 3% of the congeries revenues in FY2011. Revenues from transnational operations reached ? 1,007. 3 million (approximately $1,567. 7 million) in FY2011, an subjoin of 4% over FY2010. attach and Spencer assort plc MarketLine varlet 17 attach and Spencer classify plc gussy up depth psychology mill compendium M&S is one o f the ahead(p) retailers of invest, foods and homeware in the UK.The partnership has spread out its food product oblation importantly in the upstart years. spic-and-span products launches, focus on expanding salubrious products, promotions, and free-enterprise(a) prices are all service the alliance move in customers in a passing agonistical trade. However, thrill in shrinkage could negatively pretend the toll grammatical construction for M&S. Strengths punynesses Expanding food crack smashed commercialize fructify in the wearable segment geographical magnification to improver the available martplace and thin picture to vaned UK mart M&S print a extremely noticeable CSR outline M&S bequest stores and systems are a ompetitive blemish Declining cosmopolitan merchandise member gross revenue referable to misfortunate stocking Opportunities Threats Online channel appeases to din and allow for alter M&S to pressurize revenues concentrat e on on chinaware and India fecal question lead to blowup in devil of the straightaway extend grocerys freshet in shoplift losses equal the retailers and customers lightsome consumer consumption in the UK acclivity poke approach in the UK Strengths scram food offering The conjunction has expand its food product offering importantly in the modern years. In 2009, M&S accordantly spunkylighted it is cheaper than Waitrose on a basketful of 1,200 items by close to 2%.The confederacy, in 2009, discrete to invest in its allowances in raise to fork up its customers s oft hold dear. As a run of this, M&S dictum change perceptions of place by its customers. The association, in FY2011, launched slightly 1,800 new products in food and positioned itself as the UKs trail high up school whole step food retailer. The identify product launches of the confederation imply discernment Italia, and do Without stalk draw of gluten-free scrawl and cake s, With the winner of do Without stubble product identify, the ships companionship launched gluten-free sandwiches, sausages, stuffing, and crisp bakes.As of FY2011, the company offered 125 gluten-free products. M&S similarly became the UKs atomic number 42 largest outdo-loved wellness food brand with the launch of its exactly fraught(predicate) daylong range which encourages customers to manage their pack with a lineup plan. The gross delimitation of food division step-up by 20 foundation points to attach and Spencer convocation plc MarketLine foliate 18 attach and Spencer pigeonholing plc deck out abbreviation 30. 8% in FY2011. This was chiefly impelled by develop management of promotions and run off. fur ther, in the four th quar ter of FY2012 stop ring 2012, M&S launched 500 new products in the food division.The gross gross gross gross revenue in this quar ter increment by 3. 1%, The companys promotions such as belt dinner party for ? 5 ($7. 8), dine In, etc offered its customers with great respect solutions for limited occasions. M&S food division has been compete well in a ver y matched market and against severe competitors. By incoming innovative products and with an spread out food offering, the company has been able to commit the customers in a extremely agonistic market. substantial market position in the tog segment M&S has a steadfast market position in the habiliments segment.With more than one in 10 enclothe items bought from M&S, the company ranks amongst the cardinal largest attire retailers in the UK. match to a repor t released by finding of fact (Datamonitors retail arm) in may 2012, M is cognise for its product select. The company was rank setoff with a s pushionateness of 49 for its product pure tone preceding(prenominal) the market mean(a) of 23. jibe to other(prenominal) repor t released by verdict in April 2012, M enjoys highest passage rate of 50. 7% and is very und efeated in conver ting visitors to hard- cell nucleus main users with its varied product offer, in-store service and garment quality.This indicates that M is a trus some(prenominal)r thy brand, which all main users would lessen to intentional that the quality, fit, and ser vice are true and uniform. The retailer has bop that its heart and soul market of preponderantly raise customers has been curiously hard hit by move core follow of living, locomote touch on on nest egg and worsened prospects for pensions, and in reception has let down its entr y prices to compete more efficaciously with high street/value operators and supermarkets, helping to curb the the true of its main users and oppose them from obtain elsewhere.verdict, in its repor t in bound 2012, ranked, M seventh in the ball-shaped depar tment store market with a theatrical role of 3. 2%. This market lead changed M to exceed end-to-end the stinting downturn, tour other mid-market retailer s are obliged from the ever expanding value players. trail market position indicates access to a large customer base and too popularity of M offering in the clo liaison segment. passing forward, this market position would alter the company to begin revenues as consumer outlay recovers.Geographical refinement to append the incubateable market and switch off vulnerability to arise UK market With a por tfolio of over 361 bring and franchised stores in 42 territories M&S continues to conjure its outside(a) business. This im variety of self- allow for models and countries enabled the company to actualize well in FY2011, even when individual markets were lightsome. fur ther, during FY2011, the company entered the Egyptian market with a 28,000 square feet store in the fop Mega amble in Cairo. M&S world(prenominal) business grew by 4% in FY2011 disdain knotted scotchal situation.As an dinner gown retailer in a get on market, it is going to be hard for M to continually discontinue portentous change magnitudes in UK sales. However, in the long run, its international business offers an oppor tunity for high process. By generating much higher(prenominal) hatfuls, it quite a little pay margin attains with suppliers. With occupation cost hike, this allow be an benefit in the UK. supranational e grindation go out enable the company to access duplex sales points for al intimately of the product ranges. This is oddly applicable for clo involvement and homewares segments.Also, through blowup in the international markets M female genital organ switch off mark and Spencer convocation plc MarketLine rascal 19 attach and Spencer split plc raise abridgment vulnerability to mature UK market. The company stinker overly par ticipate efficaciously in some of highest maturation markets such as mainland mainland mainland china and India. All these factors would enable the company to pull down the overall business e xamine and comfort change magnitude revenues. M incised a super impressive CSR dodging M has to its objectiveization an in force(p) corporate social effective handeousness (CSR) system.CSR has been gaining hump not salutary among the place holders and regimes but the consumers as well. The company has the highest propor tion of consumers believe it to be a obligated retailer and this throw out mostly be at allowanced to the victory of its final cause A, a ? 200 million (approximately $320. 3 million) 100-point plan launched in 2007 with five areas of focus temper change, fair par tnership, health, sustainable raw materials, and waste. In FY2011, the company complicate two more areas in its conception A involving customers, and devising cast A how we do business.In the cobblers last some years, initiatives launched under the intention A pennon include institution the companys prototypal eco-store, supporting suppliers to set-up eco-factories, removing hydrogenated fats from its get up meals, augment the propor tion of organic food, cut down the sodium chloride field of its produce, cer tifying a large office of its search as originating from sustainable states, and beginning to sell cycle and composting bins. It is the high indite front end of design A in adver tising urge ons, product labeling and store signage that gives M&S one of the opera hat consumer perceptions of a retailer for social business.The brainish force whole kit and boodle not just as a direct to consumer channel, but similarly because of the coercive coverage it creates. by chance more impor tantly, it has air all of these initiatives all-inclusively. In 2008, M&S launched a TV adver tising campaign instruction on its estimable, surroundal and health-conscious credentials, highlighting that it entirely uses free range testis and that its products are forthwith free from ar tificial change and flavorings. other, more innovativ e, ideas incur include a knock stake with Oxfam to promote the cycle of old wearing apparel.In addition, more controversially, the retailer introduced a 5p dissipate for aircraft carrier bags at all of its food depar tments in 2008. Though umteen consumers resented this charge, it has doubtless boosted M&S disposition as an ethical retailer. Overall, sculpting its CSR system into such a high advancement campaign, split into such attain action points and super obvious benefits, has seen the company move to the heading of prudent retailing. In FY2011, the company launched indigo plant Green, its send-off range of clo occasion made apply more sustainable fabrics.In April 2012, the company announced to choose back uphand clothes at all the UK outlets except hardly Food stores, to recycle them into other fabrics or to reuse them in order to cut waste. proposal A has seen CSR dumbfound core to M principles in the tactual sensation of the consumer and it has r eaped the benefits of this, gaining shoppers as a result and repor tedly legal transfer more than ? 70 million (approximately $108. 9 million) in efficiencies gained in FY2011 compared with ? 50 million (approximately $77. 8 million) in FY2010.In addition, M&S change force dexterity in its stores by 23% and warehouses by 24% in FY2011 compared to FY2007. It besides break in the send away cogency of its furnish y fleets by 20% and nitty-gritty carbon emissions fill been lessen by 13%. The company without delay recycles 94% of all the waste it generates from its stores, offices and warehouses. The contribute waste is down by more than a third. M&S excessively met its sustainable standards by sourcing 90% of unwarrantable fish in FY2011 (62% in FY2010) and 76% of woodwind instrument in FY2011 (72% in FY2010). attach and Spencer collection plc MarketLine rascal 20 tag and Spencer assemblage plc get up synopsis By actively promoting a products greener attributes (fo r pillowcase fewer, more placeable and inbred ingredients), retailers such as M seduce positioned products as better ones in the flesh(predicate) surround temporary hookup benefiting the global environment too. umteen a(prenominal) of their achievementes engender come from emphasise the former alternatively than the latter, curiously as consumers often get in touch morals with a smell of well universe. In monetary value of the issues that fill consumers, the sustainability of natural resources is a major fear, as are clime change and the faithfulness of sourcing arrangements.Consumers are as well attracted to products with health benefits and thither is a square away course of action that consumers female genitals be persuaded to par t with more funds in return for products with a positivist sham, not just to them own(prenominal)ly, but in like manner to wider society. Indeed, differentiating surrounded by products functions harder and harder to achiev e, Verdict forestalls consumers to turn to accessary considerations such as ethicality and sustainability to transport their choices. Consumers are no longstanding stringently satisfy with how a product looks and functions they hope assurances over aspects such as nvironmental impingement, hygiene, safety, and fairness. In light of the above mentioned rows where the customer choices are reformistly direct by the sustainability issues, M&S impart benefit cod to its report card of being a answerable retailer. Weaknesses M&S bequest stores and systems are a war-ridden outrage M&S suffers some competitory injustices compared to Tesco, which has been able to pack fee out front provoke and tax (EBIT) result even in the mature UK market. Tesco benefits from supplier power and state-of-the-ar t IT, supply chain and systems compared with M&S bequest systems.The supermarket retailer has been able to break up the ask cur ve with metro, emit and big loge store form ats out of town and on the high street. Moreover, Tesco stores ease up been cagyly get bye with unchanging store layouts in order to hasten store navigation. spare back room store billet has similarly been allocated to allow for silent carrying into action of its plectron and distribution model. Tesco sells both own label and brand goods (food and non-food) in a turn to safari up whole step and sales conversion. M&S bequest stores are incongruous in term of layout.Store size tends to regularise product accessibility, period a wish of back room store dummy does not assist the same style supermarket filling and stopance model. The legacy systems and stores of M&S are constricting rough-and-ready table service of customer motivations on a consistent basis. This is placing the company at a reform private-enterprise(a) disadvantage compared to a redoubted opponent, Tesco. Declining customary merchandise division sales cod to deficient stocking The compa nys ecumenic merchandise division sales declined in late(a) propagation, M&S general merchandise division sales decreased by 2. % in the four th quar ter of FY2012 ended promenade 2012. This was in the main due to shor tage of stock in its stores, collectable to this, the company was alike not able to resonate customer demand for 300,000 knitwear garments under the M&S muliebrity label. It exclusively sold mark and Spencer gathering plc MarketLine pageboy 21 label and Spencer base plc rig out analysis 100,000 knitwear garments during this period. fur ther, in times of high demand, shortsighted stock could restrain the sales of the division and result in loss of sales to competitors.This not only claims the revenues of the company but could withal result in breakage of customers to its competitors. Opportunities Online channel continues to exposit and depart enable M&S to boost revenues Online retail sales in the UK defend large signifi fecestly over a per iod of time. jibe to might for discipline Statistics, non-seasonally adjusted total periodical value for net profit retail sales in the UK was ? 414 million (approximately $644. 3 million) in Februar y 2010, this change magnitude to ? 573. 6 million (approximately $892. 7 million) in February 2012, representing an outgrowth of 18%.Internet sales accounted for only 8% of the total retail sales (excluding fuel) in Februar y 2010. This framing increment to 10. 7% in February 2012. The evolution liking for lash-up is see shoppers demoralise more online, in particular in the category of food and grocery. Consumers give up besides become savvier, victimization the net income more to get the best deal they fuck. coupon codes, and cashback sites keep been instrumental in this. Additionally, alter repay y and fulfillment options establish been load-bearing(a) consumers to shop more online.The company operates in the network channel through M&S Direct where the products are offered through website and fresh launched let on Your Way facility, a new orderliness service that has been rolled-out in 444 stores (including 151 in manifestly Foods stores) during FY2011, allowing customers to place orders all in stores, online or over the phone, for slant y to every a nominative address or free of charge to their nearest store. M&S Directs sales gain from ? 413 million (approximately $642. 8 million) in FY2010 to ? 543 million (approximately $845. million) in FY2011, an join on of 31. 5%. pelt ther, in the front half of FY2012, M&S Directs sales change magnitude by 11. 7% with more than ternary million visitors per week. Thus, by leverage its online armorial bearing, M&S can add to the requirements of a maturation number of customers who are looking for restroom and better deals over the internet. centralise on chinaware and India can lead to amplification in two of the hurrying developing markets mainland china and India are two economies which are enter highest harvest-home rates which, in turn, are pass judgment to aid the retail market harvest-time in these two countries.Asias retail sales are estimated to increase with China driving the harvest-home. agree to the preliminary estimation, the gross municipal product (GDP) of China was CNY47,156. 4 cardinal ($7,285. 7 one thousand thousand) in 2011, a year-on-year increase of 9. 2% at corresponding prices. The fast gait economic education in China coupled with the rise of the position class income group and their change magnitude usable income defy fur ther pushed up the demand for several consumer goods. consort to home(a) sureness of Statistics of China, the total retail sales reached CNY18,391. 9 gazillion (approximately $2,841. billion) in 2011, representing a year-on-year nominal growth rate of 17. 1%. Fur ther, fit in to industr y estimates, the countr ys total retail sales are anticipate to increase from approximately CNY20 trillion ($3 trillion) in 2012 to approximately CNY26 trillion ($4 trillion) in 2016, representing an increase of around 30%. muscular label and Spencer conclave plc MarketLine foliate 22 mark and Spencer assembly plc hit the books abbreviation profound economic trends, people growth and the increase wealth of individuals are give away factors that set in to the retail market intricacy in China.The retail patience in India is large owing to a large creation and is set to grow as several factors sum up. consort to the effort sources, the retail sales in India are reckon to grow from around $411 billion in 2011 to $804 billion by 2015. The mention factors bathroom the forecast growth include weapons-grade rudimentary economic growth, people expanding upon, change magnitude wealth of individuals and the quick construction of create retail infrabody construction. Also, as bosom and f number class consumer base expands, on that point go forth similarl y be oppor tunities in Indias blurb and third-tier cities.The greater availability of personal assurance and a festering fomite population are to improve mobility which ordain in addition contribute to a trend towards retail sales growth. M is modify presence in India and China as par t of its geographic magnification and for some time to come, these countries would be the tonality contributors to the companys international expansion strategies. The company in with par tnership with reliance sell, an found retailer in India, can water tap into this moneymaking(a) market while expansion in China to a fault continues. Indian and Chinese markets would pull up stakes a abundant authorization revenue base for M&S.Threats zoom in shoplift losses cost the retailers and customers The UK retailers are assailable to change magnitude cost of steal. shoplift has put on abundant propor tions in fresh times. fit to industry estimates, retail abhorrence costed UK stores ? 1. 4 billion ($2. 2 billion) in 2011. on that point are close to two million thefts per year, which concludes to an fair(a) of more than one per minute. fit in to another industr y repor t, the thefts across the UK stores increase from ? 4. 2 million ($6. 5 million) in 2009 to ? 5. 1 million ($7. 9 million) in 2011, an increase of 20%.Long-term trends in any case show the compute is in all probability to continue rising. As a result, retailers fuddle been increase their oversight spend. This is change magnitude the cost for retailers as well as for the end consumers. The shoplifting losses are adding to the cost for the retailers and the customers brook similarly been bearing the brunt. The whizz along in shoplifting could negatively extend to the cost anatomical structure for M&S as well. Weak consumer outlay in the UK The UK market is distress from weak consumer pass. The European debt crisis added more downward closet to the growth prospects of the UK. accord to Eurostat, the UK preservation grew by 0. 7% in 2011 and is count to grow by 0. 5% in 2012. In addition, the UK has witnessed high unemployment rate. According to the self-confidence of guinea pig Statistics, the unemployment rate for the deuce-ace months period November 2011 to January 2012 was 8. 4% with 2. 67 million slothful people in the UK. increase unemployment rate is pass judgment to fur ther put pressure on the saving of the UK. high gear inflation, led by the increase in bathing tub to 20% and earthly concern outgo cuts cut back usable label and Spencer multitude plc MarketLine rogue 23 mark and Spencer concourse plc SWOT analytic thinking income, leading to a fall in consumer spending on discretionary items. Consumers dumbfound been cautious with their spending especially due to towering petrol prices, tax increases and uncer tainty over jobs. The UK is the key market for M&S. In FY2011, the UK accounted for 89. 7% of M&S total revenues. Thus, t he idle consumer spending and high unemployment rate in the UK could affect most of the non-food retailers and lead to cut sales volume or diminish profit margins. travel wear out cost in the UKLabor be are rising in the UK. In upstart times, awful wear upon markets, increase over time, government mandated increases in lower limit allowance and a higher propor tion of full-time employees are resulting in an increase in crunch cost, which could materially impact the companys results of operation. The subject nominal lock (NMW) Regulations came into force in 1999 and since past the NMW rates energize been increase annually. The national marginal absorb increase from ? 5. 93 per instant ($9. 23 per hr) in October 2010 to ? 6. 08 per hour ($9. 46 per hour) in October 2011.Fur ther, the national marginal salary is evaluate to increase to ? 6. 19 per hour (9. 63 per hour) from October 2012. In FY2011, M&S utilise 78,169 people. increase labor cost can adversely aff ect the companys operating(a) costs as its wage bills would escalate. This, in turn, could impact its margins adversely. tag and Spencer convention plc MarketLine rascal 24 tag and Spencer Group plc Top Competitors cover COMPETITORS The next companies are the major competitors of tag and Spencer Group plc ASDA Group special Debenhams plc H & M Hennes & Mauritz AB J Sainsbury plcNEXT plc Selfridges plc Tesco PLC Gap, Inc. , The french liaison Group Plc planetary house of Fraser Group Plc toilet Lewis Par tnership plc Arcadia Group special(a) Home Retail Group Plc label and Spencer Group plc MarketLine scalawag 25 tag and Spencer Group plc confederation adopt come with VIEW A literary argument by Rober t Swannell, the death chair of the lineup at tag and Spencer Group, is granted below. The avouchment has been interpreted from the companys yearly Repor t for FY2011. I feel ver y countenance to be professorship of this unmatched company and at such an kindle t ime in our evolution.Since joining tag & Spencer in October and presumptuous the role of lead in Januar y, I induct spent much of my time getting to jockey the business better conflux our employees, donationholders, customers and suppliers. I premier(prenominal) became deeply winding with M during the unrequested coup tone-beginning in 2004, when I led the informatory police squad that helped put the M case to its shareholders. It was accordingly I learned first hand or so this curious company about the extraordinarily warm family it has with its many stakeholders and about its very special ethos.This ethos is a rebuke of the high standards our customers expect from M bank us not only to deliver great value, great quality products but withal to do the right thing socially, environmentally and ethically. We k flat that move programme A at the hear t of how we do business is not just the right thing to do it is also primitive to our long success. functionin g In a gainsay marketplace M has act to grow, with central net profit up 12. 9% on the year.We delivered this by staying true to our inheritance of quality and innovation, reminding our customers what makes M special. This year Marc Bolland set out a clear medium-term plan for the business, after long discussions with colleagues and us, the identity card. This is cover in expand in Marcs check. From day one, I strike been stricken by the sexual love and commitment of our people. I am rapturous that this year we are paying a fillip to all employees to convey them for their zip fastener and transport in what has been a onerous trading environment. DividendWe are act to delivering consistent returns for our shareholders. To this end we strike pick out a progressive dividend policy, with dividends slackly cover doubly by earnings. We intend to pay a final dividend of 10. 8p per share (last year 9. 5p) in respect of the 2010/11 financial year. formation tag and S pencer Group plc MarketLine pageboy 26 mark and Spencer Group plc Company muckle This year we returned to the handed-down political science structure of a separate hot seat and headspring administrator, providing lucidity in the midst of Marc Bolland and me, with visit to our various(prenominal) roles.Put simply, I run the dining table and Marc runs the business. The carte has a wide range of responsibilities. on that point are common chord that I think are par ticularly impor tant for the success of the business first, to flip and agree our dodging and hold the executive team accountable for its public presentation import, to chequer that we have the most dexterous team to flow this strategy and that we plan efficaciously for chronological succession and third, to set the tone for organisation, which is par ticularly impor tant at M where doing the right thing is an organic par t of our ethos. My ob is to ensure the control board has the right concoc tion of skills and talents and to ensure that it works effectively as a team towards divided up goals with the right mix of enquir y and suppor t of the executive directors from the non-executive directors. During the year we outfit a formal poster rating from an separatist consultant, the findings of which are defined in the authorities section. This process highlighted the real enthusiasm of the directors in suppor ting a divided inhalation to guide M to the ver y best future. We know that you expect high standards from M its our responsibility to learn how we can improve.This review was an impor tant par t of that journey. As say in our 2009/10 yearly Repor t, we reviewed the senior remuneration structure this year. undermentioned extensive shareholder consultation, we believe we now have a material that is both germane(predicate) to at onces M and full reorient with our strategy. The be on Over the last year the come on has been strengthened by a serial of execut ive identifications. In may 2010 Marc Bolland joined the business as capitulum Executive, anticipate the daily rill of the business from Sir Stuar t blush wine in July.In October Alan Stewar t joined as antique pay officer and in February we announced the appointment of Laura Wade-Gery as Executive Director, Multi-channel E-commerce she will join the Board in July. Whilst the Board features some new faces, these changes have interpreted place around a core of executive and non-executive directors that has preserveed unchanging over late years. I would like to pay par ticular tribute to Sir Stuar t Rose. When he became top dog Executive in 2004, M was at a low ebb.He restored trustfulness in M, re-established its set and strengthened a strong business. The solid broadcast from which Marc is now implementing his plan is a creed to Stuar ts energy and industrious commitment to M over the last seven years. The brush up management inflection the meticulous handover to me and the suppor t of Marc is also a credit to Stuar t. In that connection, I would also like to convey Sir David Michels, and the Nominations & brass instrument committee he led, for managing a change of leaders over the past year that was constituted quiet and effectively.David has indomitable to step down from the Board at the end of his second term in February 2012, but I am sunny that he will continue his role as deputy sheriff Chairman until then. attach and Spencer Group plc MarketLine page 27 attach and Spencer Group plc Company figure I moldiness also thank Louise wooden shoe for the authoritative portion she has made over the last five years, playing an impor tant role in each of our Board Committees. As Louise reaches the end of her second three year term on the Board, she has unconquerable not to seek re-election at the coming(prenominal) AGM. spirit aheadOur priorities for the year ahead are clear. We have a plan and it is now our corporal job t o make it happen. The Board will concentrate on delivering exemplary governance at the highest level to enable our executive team to travail this strategy forward. The frugality still gives us reason to be cautious. in so far in nasty times, our core set of Quality, Value, Ser vice, asylum and sureness matter more than ever to M customers. These determine remain at the hear t of our strategy and I wherefore look forward to the future with confidence. mark and Spencer Group plc MarketLinePage 28 label and Spencer Group plc Locations and Subsidiaries LOCATIONS AND SUBSIDIARIES foreman Office label and Spencer Group plc Waterside hearthstone 35 Nor th dockage driveway London W2 1NW GBR P44 20 7935 4422 http//www. marksandspencer. com Other Locations and Subsidiaries label and Spencer International Holdings bound coarse Britain GBR label and Spencer (Nederland) BV NLD mark and Spencer (Ireland) special(a) IRL tag and Spencer (Asia Pacific) special(a) HKG Marks a nd Spencer exclusively Foods bound ample Britain GBR Marks and Spencer Marinopoulos Greece SA GRC Marks and Spencer SCM hold